Privacy Policy

1 Information We Collect

We collect information you provide directly to us and information generated through your use of the platform:

• Account Information: Name, email address, phone number, and password when you register.
• Profile Details: Farm name, location, produce listings, pricing, and photos you upload.
• Transaction Data: Details of purchases, sales, and payment records processed through FarmersBay.
• Communications: Messages sent between buyers and sellers on our platform.
• Device & Usage Data: IP address, browser type, pages visited, and timestamps to improve our service.

2 How We Use Your Information

We use the information we collect to:

• Create and manage your FarmersBay account.
• Facilitate transactions between buyers and sellers.
• Process payments and prevent fraud.
• Send order confirmations, receipts, and important account notifications.
• Improve our platform, features, and user experience.
• Comply with applicable laws and regulations.
• Respond to your support inquiries and resolve disputes.

3 Sharing Your Information

FarmersBay does not sell your personal data. We may share information in the following limited circumstances:

• Between Users: Buyer and seller contact details are shared only as necessary to complete a transaction.
• Payment Processors: We share payment data with trusted processors (including Google Pay) to complete transactions securely.
• Service Providers: We work with third-party vendors (e.g., cloud hosting, analytics) who process data on our behalf under strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, court order, or to protect the rights and safety of our users.

4 Payment Processing & Google Pay

FarmersBay accepts payments via Google Pay to provide a fast, secure checkout experience. When you pay using Google Pay, your payment information is processed directly by Google and is subject to Google's own privacy practices.

We do not store your full card details on our servers. FarmersBay only receives a transaction confirmation and relevant order reference.

5 Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how you use FarmersBay. You can control cookies through your browser settings; however, disabling cookies may limit some platform features.

• Essential Cookies: Required for the platform to function (e.g., session management).
• Analytics Cookies: Help us understand how users navigate FarmersBay so we can improve it.
• Preference Cookies: Remember your settings and language preferences.

6 Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure data centres, and access controls to protect your personal information. While we strive to safeguard your data, no internet transmission is 100% secure, and we encourage you to use a strong, unique password for your account.

7 Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us (see Section 10). Certain records may be retained longer where required by law or for fraud prevention purposes.

8 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update inaccurate or incomplete information.
• Deletion: Request that we delete your personal data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to certain types of data processing.

To exercise any of these rights, please contact us at the details in Section 10.

9 Children's Privacy

FarmersBay is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to remove that information promptly.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by email or by a prominent notice on our platform. Your continued use of FarmersBay after changes take effect constitutes your acceptance of the updated policy.